ShopSwift – E-Commerce Checkout & WhatsApp Cart Recovery

Overview

We partnered with ShopSwift to overhaul their e-commerce checkout flow and integrate our Official WhatsApp Business API and Bulk SMS engine. By combining a frictionless one-page web checkout with automated WhatsApp cart recovery and instant COD verification flows, we transformed abandoned checkouts into repeat revenue.

The Challenge

ShopSwift faced a 68% checkout drop-off rate and high Cash-on-Delivery (COD) return-to-origin (RTO) losses. Traditional email reminders had less than 12% open rates, and manual call verification slowed down order dispatch.

The Solution

We engineered an omnichannel e-commerce conversion & messaging stack that:

• Triggers Official WhatsApp Business API rich catalog reminders 15 minutes after cart abandonment
• Automates COD-to-Prepaid conversion offers via interactive WhatsApp quick-reply buttons
• Sends sub-second transactional SMS & WhatsApp shipping updates with live tracking links
• Streamlines checkout UI/UX to reduce form fields and speed up mobile payment completion
• Syncs real-time order and customer events directly with Shopify and Zoho CRM webhooks