OmniBot – Conversational AI & Voice IVR Assistant

Overview

We built LeadPulse for fast-growing sales and support teams that handle thousands of daily customer inquiries on WhatsApp. Powered by the Official WhatsApp Business API and conversational AI, LeadPulse qualifies leads automatically and hands complex queries seamlessly to human agents.

The Challenge

Support and sales reps were overwhelmed by repetitive WhatsApp inquiries on single devices, leading to missed messages, zero CRM visibility, and slow response times.

The Solution

We delivered a cloud-based WhatsApp API and AI team inbox that:

• Connects a single verified Green Tick WhatsApp number to dozens of sales and support agents
• Uses NLP AI chatbots to answer FAQs, share catalogs, and qualify leads 24/7
• Routes chats intelligently by department, language, or deal stage with full conversation history
• Integrates natively with Zoho CRM, HubSpot, Salesforce, and custom webhooks
• Supports bulk broadcast campaigns with template approval management and read analytics