LeadPulse – AI WhatsApp Chatbot & CRM Automation

Overview

Velense Technologies engineered OmniBot to unify voice telephony and rich messaging into a single intelligent communication layer. Businesses use OmniBot to run automated outbound voice blasts (OBD), smart multi-level IVR routing, missed-call campaigns, and instant WhatsApp/SMS follow-ups.

The Challenge

Enterprises operating across regional markets needed to engage customers who prefer voice calls as well as digital-first users on WhatsApp and RCS, without managing fragmented telecom vendors.

The Solution

We architected a unified Voice, SMS, RCS & WhatsApp platform that:

• Executes high-concurrency Outbound Dialer (OBD) voice broadcasts for reminders and alerts
• Provides smart Cloud IVR with DTMF input capture, call recording, and live agent transfer
• Automatically triggers a WhatsApp or SMS message when a customer gives a missed call
• Integrates Click-to-Call buttons directly inside CRM dashboards and mobile apps
• Delivers real-time call analytics, duration logs, and webhook callbacks